Shipping policy

Last updated: August 7, 2026

This Shipping & Delivery Policy explains how NomadX processes and delivers customer orders.

Order Processing

Orders are normally processed within 1 to 3 business days after payment has been successfully confirmed.

Orders placed during weekends, public holidays or promotional periods may require additional processing time.

Processing time is separate from delivery time.

We may contact you if:

  • Your shipping address appears incomplete
  • Additional order verification is required
  • A product becomes temporarily unavailable
  • There is an issue affecting fulfilment

Estimated Delivery Times

Estimated delivery times may vary depending on the product, destination, courier availability and fulfilment location.

Typical estimated delivery times are:

  • United Kingdom: 5 to 12 business days
  • Europe: 7 to 15 business days
  • Other international destinations: 10 to 20 business days

These timeframes are estimates and not guaranteed delivery dates.

The most relevant delivery estimate may also be displayed at checkout, on the product page or in your order confirmation.

Unless a different delivery period has been agreed with you, we aim to deliver orders within 30 days.

Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed.

Shipping charges may depend on:

  • Delivery destination
  • Product weight or size
  • Selected delivery method
  • Order value
  • Promotional shipping offers

Any available free-shipping promotion will be shown on the website or during checkout.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing tracking information after your order has been dispatched.

Tracking information may take 24 to 72 hours to update after the parcel has been handed to the courier.

Some low-value or specialist shipping methods may provide limited tracking updates.

Multiple Parcels

Products within the same order may be dispatched separately due to:

  • Different fulfilment locations
  • Product availability
  • Package size
  • Courier restrictions

You may receive more than one parcel and more than one tracking number. You will not be charged additional shipping fees solely because an order is divided into separate parcels, unless disclosed before purchase.

Delivery Delays

Delivery may occasionally be delayed by circumstances outside our reasonable control, including:

  • Customs inspections
  • Severe weather
  • Courier disruption
  • Public holidays
  • Transportation restrictions
  • High seasonal demand
  • Incorrect delivery details
  • International border delays

If your order has not arrived within the estimated timeframe, contact us with your order number so we can investigate.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Contact us immediately if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

NomadX is not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer. Additional charges for redelivery may apply.

Lost or Missing Parcels

If tracking shows that a parcel has not progressed for an unreasonable period, contact us so we can raise an investigation with the courier.

Courier investigations may take several business days.

If a parcel is confirmed as lost, we will offer an appropriate resolution, which may include a replacement or refund.

Parcels Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members or neighbours.
  3. Check any safe-place photograph or courier notification.
  4. Contact the courier directly.
  5. Contact us if the parcel is still missing.

We will assist with an investigation where reasonably possible.

Damaged Deliveries

If a parcel arrives visibly damaged, take photographs of:

  • The external packaging
  • The shipping label
  • The internal packaging
  • The damaged product

Contact us promptly and keep all packaging until the issue has been reviewed.

International Orders, Customs and Import Charges

International orders may be subject to customs duties, import taxes, handling fees or local charges imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying applicable customs or import charges.

NomadX does not control customs processing times or charges imposed by local authorities.

Delivery Restrictions

We may be unable to ship certain products to specific regions due to:

  • Product restrictions
  • Courier limitations
  • Customs regulations
  • Battery or electronic-item restrictions
  • Address accessibility

Where we cannot fulfil an order, we will contact you and issue an appropriate refund.

Contact Us

For shipping and delivery questions, contact:

NomadX
Email: marchenko000007@gmail.com
Address: Armfield Crescent, Mitcham CR4, United Kingdom

UK online-selling guidance generally requires delivery within 30 days unless another delivery period has been agreed with the customer.