Refund policy

Last updated: August 7, 2026

At NomadX, we want you to be satisfied with your purchase. This Refund & Returns Policy explains how cancellations, returns, exchanges, damaged products and refunds are handled.

14-Day Right to Cancel

If you are a consumer located in the United Kingdom or another jurisdiction that provides a statutory cancellation right, you may notify us that you wish to cancel your order within 14 days of receiving it.

After notifying us, you must return the product within a further 14 days.

You do not need to provide a reason for cancelling, but the product must be returned in a condition that allows us to inspect and resell it.

To request a return, contact us at:

Email: marchenko000007@gmail.com

Please include:

Your full name
Order number
Email address used for the order
Product you wish to return
Reason for the return
Photographs or videos where the product is damaged, faulty or incorrect

Do not return an item before receiving return instructions from our support team.

Return Conditions

To qualify for a return, the product should:

Be returned within the applicable return period
Be unused, or only handled as reasonably necessary to inspect it
Be returned with its original packaging, accessories, manuals and components
Not show damage caused by misuse, negligence or improper handling
Include proof of purchase or the relevant order number

We may reduce the refund amount if the value of a product has been reduced because it was handled beyond what would reasonably be permitted when inspecting it in a physical shop.

Non-Returnable Items

Unless faulty or required otherwise by law, we may be unable to accept returns for:

Personalised or custom-made products
Gift cards
Downloadable or digital products
Perishable products
Products returned without their original components
Products damaged through misuse or improper installation
Sealed hygiene or personal-care products after the seal has been opened
Products marked as final sale where legally permitted

This does not affect your legal rights where a product is faulty, damaged, misdescribed or not fit for its intended purpose.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as it arrives.

Arrives damaged
Is defective
Is materially different from its description
Is missing parts
Is not the product you ordered

Please send clear photographs or videos showing the issue, together with your order number.

After reviewing the evidence, we may offer an appropriate solution, including:

A replacement
A repair where appropriate
Replacement parts
A partial refund
A full refund

Where the product is confirmed as faulty, damaged or incorrect, NomadX will cover reasonable return costs where required by applicable law.

Change-of-Mind Returns

For change-of-mind returns, the customer is normally responsible for the cost of returning the product unless we agree otherwise.

We recommend using a tracked postal or courier service. NomadX is not responsible for a returned parcel until it has been received at the designated return location.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank, card provider or payment processor to apply the refund to your account.

Where required by law, we will also refund the cost of the least expensive standard delivery option originally offered. Additional charges for express or premium delivery may not be refundable.

We aim to process approved refunds within 14 days of receiving the returned product or acceptable evidence that the product has been returned.

Exchanges

The availability of exchanges depends on current stock.

The quickest way to obtain a different product, colour or variation may be to return the original item and place a new order after your return has been approved.

Order Cancellations Before Dispatch

We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched. If the order has already been dispatched, you may need to receive it and follow the standard return process.

Refused and Unclaimed Deliveries

If a parcel is refused, not collected or returned because the customer supplied an incorrect or incomplete address, reasonable shipping and handling costs may be deducted from the refund where legally permitted.